Privacy Policy
LAST UPDATED ON NOVEMBER 13, 2023
Information Collection:
1. 0. Personal description and photograph (passport and other identification documentation).1.1. We collect personal information during the booking process, including names, contact details, and relevant travel details.1.2. Payment information is securely processed through trusted payment gateways, with no storage of sensitive financial data.1.3. Your geographical position.1.4. Information about your use of our call center, livechat services, and website, including information about which pages you view.1.5. Personal tastes and dietary restrictions (for concierge, and complimentary treats).1.6. Medical condition (disability assistance and wheelchair assistance).1.7. Information pertaining to your travel arrangements, including specifics of your booking, travel itinerary, required assistance and accommodations, and any other details relevant to your journey with us.1.8. Information pertaining to the services we have provided you in the past, including travel arrangements and related matters.1.9. Details regarding your interactions with us, our staff, and affiliated business affiliates.2.0. Your date of birth, nationality and passport information.Use of Information: 2.1. Client information is utilized exclusively for the purpose of providing and personalizing chauffeur services.
2.2. We may use contact details for service-related communication, including booking confirmations and updates.2.3. For our marketing initiatives, if you have provided consent to receive information about us, our services, products, and offers, as mandated by law.2.4. Periodically, we may reach out to you using your personal data to gather feedback on our services and affiliates, assisting us in their improvement and development, and delivering services customized to your preferences.2.5. To conduct due diligence or other background checks on you so as to protect our rights, interests, property, and safety.2.6. To fulfill our contractual obligations and uphold the rights established in agreements between you and us.2.7. We may need to contact you if we have questions regarding your requests.2.8. To fulfill various administrative functions. This includes tasks such as accounting, billing, auditing, credit verification, and anti-fraud screening, incorporating credit reference agency searches and payment card verification checks.2.9. To improve our services and products.Data Security and Storage:
3.0. Complete security of information transmission over the internet cannot be guaranteed. While we employ our best efforts to safeguard your personal data, the transmission of such data to our services is at your own risk. Subsequently, upon receiving your personal data, we implement rigorous procedures and security features to mitigate the risk of unauthorized access.3.1. Client information is stored securely with managerial protocols in place to prevent unauthorized access.3.2. Our data protection protocols adhere to industry standards, ensuring the confidentiality and integrity of client data.3.3. All our staff and affiliated service providers who have access to your personal information are bound by contractual obligations to uphold the confidentiality of your data. For instance, if you are a passenger in one of our chauffeured vehicles, rest assured that our drivers will not capture or share any photos of you on social media, disclose your presence in our vehicle, or reveal any confidential information about you.3.4. We may record or monitor telephone conversations to enhance security, address complaints efficiently, improve client service, and facilitate staff training. You will be notified if your telephone conversation with us is subject to recording before the conversation begins.Third-Party Collaboration:
4.0. We do not share client information with third parties for marketing purposes.4.1. Collaborations with trusted affiliates and partners, such as payment processors, are conducted with strict adherence to privacy standards.
Data Retention:
5.0. We will retain your information for the duration necessary to fulfill the purposes we collected it for, including providing services and meeting legal, regulatory, tax, accounting, or reporting requirements. During your use of our services and application access, we'll maintain your information, and unless mandated to keep it longer by law, we will delete it following applicable regulations.Client Access and Control:
6.0. Clients have the right to access their personal information, request corrections, or express preferences regarding communication.6.1. Opt-out options for marketing communications are provided in all relevant correspondence.Compliance with Legal Requirements:
7.0. We comply with applicable data protection laws and regulations.7.1. Client information may be disclosed when required by law, ensuring transparency and legal adherence.Cookies and Tracking:
8.0. Our website may use cookies for a personalized user experience. 8.1. Clients can adjust browser settings to manage cookie preferences.Changes to Privacy Policy:
9.0. Updates to the privacy policy will be communicated to clients in advance.9.1. Clients are encouraged to review the policy periodically for any changes.9.2. For inquiries or concerns regarding privacy matters, clients can contact customer service. Contact Email: customerservice@jcdriven.comSubmitting Details Regarding Another Individual:
10.0. If you are submitting personal data to us about someone else, you confirm that they have authorized you to act on their behalf, to consent to the processing of their personal data, and that you have informed them of our identity, this Notice, and the purposes (as set out in this Notice) for which their personal data will be processed.